Support: Remote Support

As specialists in remote location technology support, we understand the unique challenges; such as electricity, lightning, extreme heat & cold, elephants and even rogue internet guests.

Our professional consulting service is tailored to our clients' exact requirements. Systems have to work – we understand that.

We understand the catastrophic impact of not having a reservation system up and running, affecting both revenue and guests. We understand the frustrations that occur when an essential communication tool such as Email is not operational. With our extensive knowledge of both the hospitality industry and technology system infrastructure, we work with our clients to replace archaic and legacy systems. We are very serious about our solutions.

• Day to day - On demand, remote computer support and user assistance
• Free unlimited email support
• Free support desk initiated telephonic/instant messaging user support
• Continuous remote monitoring and maintenance of service processes
• Regular analysis and optimization of speed performance indexes
• Firewall management, optimization / block list updates
• Internet Bandwidth Management & adjustment
• Microsoft service pack/hot fix updates
• Anti Virus/SPAM signature approval and release
• Remote Backup & Offsite Backup Monitoring